Director, Customer Experience Strategy
Core
Define and lead a multi-year Customer Experience (CX) strategy for S&P Global Energy, ensuring CX is a core input into divisional strategy and business unit plans to drive growth and retention.
Role type
Senior strategic leadership (Director)
Builds
Strategic CX roadmaps, governance models, and executive narratives
Domain
Energy industry + Customer Experience Strategy
Required skills
Strategy leadership, transformation, influence without authority, commercial acumen, customer-facing experience, innovation/AI curiosity, executive storytelling
Preferred skills
Experience in complex matrixed organizations, deep curiosity about emerging CX methods
Technologies
None stated
Responsibilities
Define and evolve multi-year CX strategy aligned to enterprise priorities; Embed CX thinking into strategic planning and operating rhythms; Partner with Business Line Strategy Leaders to align on shared CX priorities; Connect and enable the CX Leadership Team with clear direction; Champion CX innovation including AI-enabled experiences; Own CX governance framework and define success measures linking to business impact.
Seniority
Director, strategic leadership
