Guest Service Agent
Core
Deliver exceptional hospitality and create memorable experiences for guests from check-in to check-out.
Role type
Guest Service Agent
Builds
Guest experiences and hotel service delivery
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest communication, reservation management, guest account management, local knowledge, product knowledge, multitasking, time management, verbal communication, written communication
Preferred skills
Hotel front desk operations experience
Responsibilities
Check-in and check-out operations, communicating with guests and colleagues, resolving guest challenges, promoting hotel amenities and services, sharing local neighborhood information, managing reservations and guest accounts
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