Product Consultant, Channels CX
Core
Respond to client inquiries regarding data feeds and cloud services, providing professional support and improving technical expertise through User Acceptance Testing (UAT), MS Excel, and SQL.
Role type
Frontline Product Consultant
Builds
Feed-based products and cloud services for data clients
Domain
Financial data and market intelligence
Deliverable
client delivery
Required skills
Advanced Excel, corporate accounting statements (income statement, balance sheet, cash flow), MS Outlook/Word/PowerPoint, client support, issue tracking, documentation
Preferred skills
SQL, investments knowledge (private/public equity, fixed income, ETFs, mutual funds, commodities), 0-2 years finance/data experience
Responsibilities
Respond to data feed and cloud service client inquiries, provide professional support for feed-based products, record client issues in CRM, document new solutions and product updates, collaborate with internal teams to route improvement requests and sales leads, stay current on product offerings
Seniority
Entry Professional