Specialist, Commercial Contract Support (APAC Shift) - 9 Month Contract
Core
Contract data entry, global order management, and case tracking to support deal creation through fulfillment and invoicing.
Role type
Contract Support Specialist (Operational)
Builds
Global orders (new, amended, renewal) and transaction processing for key accounts
Domain
Energy & Commodities / Contract Operations
Deliverable
product features
Required skills
Contract management, Order processing, Data entry, Case tracking, Escalation monitoring, Client inquiry resolution, Audit documentation, Process adherence
Preferred skills
Process improvement, Cross-functional collaboration, Adaptability
Technologies
CPQ
Responsibilities
Perform contract data entry into CPQ; Manage global orders including amendments and renewals; Track case statuses from deal creation to fulfillment; Monitor and resolve escalations from Sales and Client Services; Assist Sales with client inquiries regarding billing and contract status; Report deal and case statuses for key accounts; Ensure adherence to CPQ ecosystem procedures and business SLAs; Provide documentation for audits.
Seniority
Individual Contributor, Operational Support