Customer Support Specialist
Core
First point of contact for external users to provide technical solutions and answers to product/service questions.
Role type
Customer Support Specialist
Builds
Resolves technical issues via email, online platforms, and calls; collaborates with development teams.
Domain
Technology support
Deliverable
client delivery
Required skills
technical problem diagnosis, cross-functional collaboration, detailed record keeping, process improvement
Preferred skills
SQL, Excel
Responsibilities
Identify, diagnose, and resolve technical problems; maintain detailed interaction logs; collaborate with development teams; ensure punctuality in activities and deadlines.
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