Customer Success Manager Americas

## About the role (REMOTE Position in our Americas team, preferably based in the locations indicated) We are looking for a Customer Success Manager to help our customers across Americas get value from their partnership with Jublia, ensuring that we can drive increased value at their events. This is a role that combines strategic customer relationship management with hands-on project execution and operational leadership. This includes understanding the customer's needs, KPIs, managing customer satisfaction, and ultimately helping the customer benefit tremendously from the use of Jublia technology. A key aspect to success is to form a relationship of trust with Jublia's customers, anticipate needs, and act with agility, flexibility and integrity ## Responsibilities - Develop implementation plans, track deliverables, and ensure milestones are met in collaboration with internal stakeholders and clients. - Taking ownership for the use of Jublia products throughout clients' organizations with a strong knowledgeable of our data, methodology, and visualization tools and be able to explain these to stakeholders - On-going continuous pproduct education and support via telephone, instant message, email and onsite; gathering clients' and end-customers' feedback for the continuous improvement of Jublia platform - Working with key Jublia clients to collaboratively create successful case studies and testimonials - Spot trends from our data analytics tool to carry out operations while managing client expectations - Team up with Jublia product team to address and fulfill clients' needs ## Requirements - 1 year of leadership in an organization OR two years of Customer success, Servicing or Operations experience - Excellent time management and being able to handle multiple deadlines simultaneously - Proficient with web application usage and handling data using Excel (or similar tools) - Experienced working with and supporting customers over email, telephone and instant messaging - Data analysis experience preferred