Process Analyst
Core
Drive operational excellence through process analysis, redesign, automation, and cross-functional collaboration to identify gaps and improve business performance.
Role type
Senior Process Analyst (Business Process Management)
Builds
Scalable process solutions, automated workflows, and continuous improvement initiatives for Sales, Success, Professional Services, and Support teams.
Domain
SaaS / Business Process Management / Operational Excellence
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Process analysis and redesign, Stakeholder facilitation (interviews/workshops), Gap and impact analysis, Project management, Business requirements documentation, Process mapping, AI and automation integration, Cross-functional coordination, Continuous improvement methodologies
Preferred skills
Experience with Microsoft Copilot, Miro, or Claude, Salesforce, Gainsight, Service Cloud, Kantata, SaaS industry background
Technologies
Microsoft Copilot, Miro, Claude, Salesforce, Gainsight, Service Cloud, Kantata
Responsibilities
Partner with senior leaders to assess systems and workflows, Lead discovery sessions and process walkthroughs, Design and maintain process maps and documentation, Coordinate cross-functional project teams, Facilitate User Acceptance Testing, Contribute to continuous improvement methodology development
Seniority
Senior, hands-on IC
