Sr Associate, Customer Solutions (EMEA Shift)
Core
Provide comprehensive client support for S&P Global's Horizon Group energy transition and sustainability data solutions, helping financial clients understand energy risks, opportunities, and product usage.
Role type
Senior Associate, Customer Solutions (Energy Transition & Sustainability)
Builds
Client support services for Energy Transition, Sustainability, and Risk Data solutions
Domain
Energy services, Financial Services, Data Analytics
Deliverable
client delivery
Required skills
Analytical problem-solving, Client relationship management, Technical troubleshooting, Knowledge base development, Incident response, Process improvement, Project management, AI concepts familiarity, Salesforce Service Cloud proficiency
Preferred skills
Energy sector experience, Financial services background, Financial Institutions industry knowledge, Proactive outreach, Multicultural environment experience
Technologies
Salesforce Service Cloud
Responsibilities
Provide comprehensive client support via phone, email, and consultation; Troubleshoot and resolve client inquiries and workflow challenges; Collaborate with Product, Engineering, and Sales teams to escalate complex cases; Maintain detailed case documentation and contribute to knowledge base development; Assist with incident response during system issues; Support process improvement initiatives and client satisfaction efforts
Seniority
Senior, hands-on IC
