Senior Customer Success Manager (London)
Core
Own end-to-end client relationships for elite law firms, driving adoption, retention, and expansion of an AI-powered legal contract platform.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
AI-driven legal contract drafting, negotiation, and review workflows for elite law firms
Domain
Legal technology / Applied AI
Deliverable
production ML models | product features
Required skills
B2B SaaS customer success, net revenue retention management, stakeholder relationship building, large-scale software rollout management, training program design for non-technical users, data analysis and health metric tracking
Preferred skills
Legaltech experience, hands-on AI tool usage, scalable CS process design at high-growth companies, upsell and expansion execution
Technologies
Generative AI, language analytics, machine learning
Responsibilities
Drive meaningful engagement and measurable value for customers; serve as the voice of users to translate feedback into product insights; design systems and processes for scaling customer partnerships
Seniority
Senior, high-ownership IC