Application Support Analyst
Core
Provide Level-2 production support for financial index data platforms, ensuring high availability and resolving critical incidents to maintain business continuity.
Role type
Senior IC application support analyst (data platforms)
Builds
S&P Dow Jones Indices critical index platforms and data services
Domain
Financial services / Index data infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Level-2 production support, database troubleshooting (SQL Server, Oracle, PostgreSQL), enterprise application development (.NET, Java), cloud platform management (AWS), monitoring and observability (Datadog, Dynatrace, Grafana), root-cause analysis, incident management, change management, disaster recovery, technical documentation
Preferred skills
DevOps practices, CI/CD pipeline management, ITSM processes, financial services domain knowledge (indices, asset management), large-scale dataset handling
Technologies
Microsoft SQL Server, Oracle, PostgreSQL, PL/SQL, .NET, C#, MVC, Java, RDBMS, AWS (ECS, EC2, RDS, S3, CloudWatch, EMR, Lambda, Glue), Datadog, Dynatrace, Grafana, Jenkins, Azure DevOps, GitLab CI, ServiceNow, PagerDuty
Responsibilities
Monitor and validate daily data load jobs, respond to critical production incidents, support historical data migration and reconciliation, perform root-cause analysis and drive permanent fixes, lead post-incident reviews, execute disaster recovery processes, coordinate change management activities, maintain support documentation and runbooks
Seniority
Mid-level, hands-on IC
