Lead Data Analyst - Data Operations
Core
Lead Data Analyst supporting customer success by managing data collection/curation queries, maintaining KPIs for turnaround times, and optimizing client satisfaction.
Role type
Senior IC data analyst (customer operations)
Builds
Unified customer query framework and optimized support processes
Domain
Financial data services / Customer Success
Deliverable
dashboards & analysis
Required skills
Data analysis, Microsoft Excel, SQL, secondary research, trend analysis, process improvement, KPI management, data extraction
Preferred skills
Power BI, Tableau, CRM systems, LEAN principles, dataset knowledge
Technologies
Microsoft Excel, SQL, Power BI, Tableau
Responsibilities
Maintain KPIs for client query turnaround times and quality; address customer inquiries regarding data collection and curation methodologies; participate in data extraction and trend analysis; collaborate with Data Management/Operations to resolve queries; contribute to process automation and capacity optimization; train team members on datasets and processes.
Seniority
Senior, hands-on IC
