Senior SRE Engineer-Production Support
Core
Senior SRE Engineer leading Tier-2/2.5 production support for Cat Digital data Platform and applications, ensuring operational excellence and system reliability.
Role type
Senior SRE Engineer (Production Support)
Builds
Cat Digital data Platform and applications
Domain
Cloud Infrastructure (AWS), DevOps, Production Support
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
AWS services (EC2, S3, VPC, RDS, Lambda, ECS, CloudWatch, etc.), CI/CD pipelines, Docker/Kubernetes, Infrastructure as Code (Terraform/Ansible), Prometheus/Grafana/AppDynamics, Root Cause Analysis, ITSM/Incident Management, Java/Python/Scripting
Preferred skills
Azure Cloud, ELK Stack, API Gateway (Apigee), ServiceNow, ITIL Foundation V3
Technologies
AWS, Docker, Kubernetes, ECS, Terraform, Ansible, Prometheus, Grafana, AppDynamics, CloudWatch, ServiceNow, Jenkins, Git, Jira, Splunk
Responsibilities
Lead Tier-2 and Tier-2.5 support for platform and application issues; Drive operational excellence and streamline support processes; Monitor and troubleshoot production systems for performance and reliability; Collaborate with developers to fix bugs and bottlenecks; Improve service observability and system resilience; Manage team technical guidance and direction.
Seniority
Senior, hands-on IC with people management
