Forward Deployed Engineer

## About the role As a Forward Deployed Engineer, you will lead technical integration of Pepper's product with distributor's system of record to ensure successful project implementation, delivery, and best-in-class support to clients. ## Responsibilities - Technical ownership: Serve as the primary technical point of contact for distributor integrations, ensuring seamless communication between Pepper and external partners. - Scalable tooling: Design and maintain reusable scripts, frameworks, and documentation that enable faster onboarding of future distributors and reduce manual effort. - Data quality assurance: Establish and monitor validation checks to ensure accuracy, reliability, and completeness of data pipelines between systems. - Cross-functional collaboration: Partner with Product, Engineering, and Customer Success to translate distributor requirements into scalable technical solutions. - Issue resolution: Proactively troubleshoot and resolve integration issues, providing timely support to distributors and internal teams. - Security and compliance: Implement and follow best practices for data security, privacy, and compliance in all integrations and customer-facing deliverables. - Continuous learning: Stay current with industry trends, emerging ERP technologies, and integration best practices to bring fresh insights back to Pepper. - Documentation & enablement: Create clear, user-friendly technical documentation and contribute to internal knowledge bases to help scale team expertise. ## Requirements - Bachelor's degree in Computer Science, Engineering, or related field. - 2+ years experience in a technical, customer-facing role (e.g., SaaS startup, ERP integration, implementation, technical account management, IT operations). - Hands-on technical skills: SQL, Python - Proven ability to lead and own end-to-end projects, balancing both technical depth and client-facing communication. - Highly organized with strong project management skills; able to meet deadlines in fast-paced environments. - Strong written and verbal communication skills; able to explain technical details to non-technical stakeholders. - Bias to action with creativity in problem solving. - Collaborative, with willingness to roll up sleeves and do both tactical and strategic work. ## Nice to have - Experience integrating ERP systems (Epicor, NetSuite, Microsoft Dynamics, SAP, QuickBooks, ProducePro, etc.). - Familiarity with EDI (electronic data interchange). - Previous experience at a Series A–C startup or other high-growth environment. - Technical skills: - Github - AWS - Linux/Unix ## About the company Pepper is building the technology platform for food distributors in the AI era, transforming a $1.5T industry and growing very quickly. Our financial backers are some of the most reputable venture capital firms in the NYC and SF Bay Area. ## What we offer - Ground floor opportunity to join a team that's making a transformative impact on a large and important industry undergoing a major transformation. - Meaningful equity. - Extremely rewarding learning curve.