Corporate IT Operations-Specialist
Core
Diagnose, prioritize, troubleshoot, and resolve technical incidents and helpdesk requests for FICO employees via telephone, chat, email, or walk-ins.
Role type
IT Support Specialist (Helpdesk)
Builds
Technical support services for FICO employees
Domain
Corporate IT Operations
Deliverable
client delivery
Required skills
Mac and Windows Operating Systems, SCCM, VPN, RSA, Active Directory, basic networking concepts (DHCP, DNS, TCP/IP), ITIL Framework, incident management tools
Preferred skills
Problem solving capabilities, communications skills (verbal and written)
Responsibilities
Diagnose and resolve incidents, identify and escalate urgent tickets, log and document all activities, route/assign tickets to appropriate support groups, adhere to Service Level Agreements
Seniority
Individual Contributor