Product Support
Core
Deliver and support the CDFpay app for schools and parishes, acting as the key conduit between internal stakeholders, clients, and product partners to resolve issues, execute billing, and provide proactive client support.
Role type
Product Support Specialist (Level 1 & 2)
Builds
CDFpay digital payment solutions for Catholic schools and parishes
Domain
Financial services / Catholic non-profit sector
Deliverable
product features
Required skills
client support, billing execution, hardware and software troubleshooting, product training, project management, vendor coordination, issue escalation, process improvement
Preferred skills
cross-training into broader product lines (cards, investments, loans), analytical problem-solving
Technologies
CDFpay app, underlying payment technologies, hardware devices
Responsibilities
Provide Level 1 and Level 2 support via email, phone, and occasional onsite visits; train school staff on CDF products and technologies; identify and develop product development initiatives; work with vendors to ensure product needs are met; act as main contact for complaints and feedback; support the Corporate Card product team; collaborate on process transformation initiatives.
Seniority
Mid-level, hands-on IC