Assistant Guest Service Manager
Core
Overseeing day-to-day operations of the Reception and Guest Service areas to ensure efficient, professional, and seamless service delivery.
Role type
Assistant Guest Service Manager
Builds
Front Office operations for serviced apartments and hotels
Domain
Hospitality / Hotel Operations
Required skills
Guest service leadership, roster management, budget forecasting, financial controls, team training and development, operational compliance
Preferred skills
Proactive problem-solving, staff engagement, continuous improvement, stakeholder communication
Responsibilities
Overseeing reception and guest service operations, managing staffing and rostering, maintaining inter-departmental communication, supporting financial performance, leading and training the guest service team
Seniority
Mid-level, hands-on IC