Experience - Experience Consultant
Core
Frontline member service consultant managing reception, check-ins, bookings, payments, and member interactions to deliver a premium club experience.
Role type
Member Service Consultant
Builds
Member check-in flow, class bookings, and seamless member journey
Domain
Fitness & Wellness
Deliverable
product features
Required skills
Customer service, cash handling, data entry, conflict resolution, membership knowledge, administrative processes
Preferred skills
Retail or hospitality experience, fitness industry knowledge
Responsibilities
Manage reception flow including check-ins, enquiries, bookings and payments; Handle member questions, requests and issues promptly; Maintain strong knowledge of memberships, products, services and club offerings; Follow all administrative processes accurately including data entry and payments; Proactively engage members to connect beyond transactions; Escalate issues appropriately to managers.
