Associate, Studio Experience - UK Studio
Core
Deliver high-level customer service and studio experience for members visiting Peloton Studios, managing reservations, class occupancy, and event support.
Role type
Associate, Studio Experience (Customer Service & Operations)
Builds
Member class experiences, studio activations, and live production events
Domain
Fitness & Wellness
Deliverable
product features
Required skills
Customer service, reservation management, multi-tasking, problem-solving, communication, adaptability, administrative tasks
Preferred skills
Interest in health/fitness/sports, computer literacy
Technologies
TeamUp, G-Suite, Slack, SMS
Responsibilities
Manage member check-ins, waivers, and studio rules; Book, cancel, and reschedule live classes via TeamUp; Manage standby and waitlists to fill class spots; Provide studio tours and support audience placement; Prepare swag bags and assist with surprise moments; Handle post-class meet-and-greets and photo uploads; Celebrate member milestones; Perform miscellaneous administrative tasks like studio logs.
Seniority
Entry-level, hands-on IC