Customer Engineer (Implementation & Technical Support)
Core
Technical bridge between FICO's decision management/analytics platform and customers, owning moderately complex engagements from configuration to deployment and incident response.
Role type
Senior IC Customer Engineer (Implementation & Support)
Builds
Reliable customer solutions involving configuration, integration, environment setup, and deployment for credit risk, fraud prevention, and decision management.
Domain
Financial services analytics, decision management, fraud detection, and Generative AI/LLM integrations.
Deliverable
production ML models | product features | client delivery
Required skills
Technical implementation, API integration, Generative AI/LLM evaluation, incident response, solution documentation, mentoring, autonomous problem solving
Preferred skills
FICO Platform experience, decision management/analytics/fraud platform experience, automation scripting
Technologies
FICO Platform, Generative AI, LLMs, APIs, automation scripts
Responsibilities
Lead customer engagements involving configuration, integration, and deployment; Contribute to AI-enabled solutions and evaluate integration patterns; Execute technical work ensuring quality, security, and scalability; Build reusable configuration templates and playbooks; Develop solution guides, API examples, and operational runbooks; Take primary ownership of incident response for assigned accounts
Seniority
Senior, hands-on IC with mentoring responsibilities