Learning Support Manager
Core
Bridge the gap between educational goals and students' learning experiences by leading training, improving assessment design, and managing regional support for universities.
Role type
Senior Learning Support Manager (Americas)
Builds
Training sessions, workshops, webinars, assessment templates, and support processes for higher education institutions
Domain
Higher Education / EdTech
Required skills
Learning design, assessment design, training facilitation, relationship management, knowledge management, cross-functional collaboration, remote collaboration, problem-solving
Preferred skills
Higher education in North or Latin America, LMS experience (Canvas, Moodle)
Responsibilities
Design and deliver training sessions and workshops for academics; Advise on assessment design and quality; Oversee support operations and resolve inquiries; Maintain and improve help centre and educational resources; Build relationships with university partners and lead quarterly business reviews; Manage academic referral programs; Collaborate with commercial and product teams; Support onboarding of new university partners