Customer Service Consultant
Core
Manage inbound travel insurance claims, policy administration, and customer service inquiries for the Travel Claims Team.
Role type
Customer Service Consultant (Claims & Policy Administration)
Builds
Travel insurance claims resolutions and policy coverage decisions for customers
Domain
Insurance (Travel)
Required skills
Claims management, policy administration, customer service, decision making, problem solving, MS Office, contact centre software
Preferred skills
Insurance industry knowledge, travel portfolio experience, numeracy, reading Product Disclosure Statements
Responsibilities
Manage inbound claim related calls and independently resolving enquiries, Answer inbound calls about travel insurance policies and insurance coverage, Assist members/customers to lodge claims and guiding them throughout the claims process, Registration of claims both through the online system and emails, Assess, analyse, calculate, and finalise claims payments, Resolve issues without or with limited management intervention, Provide claim status information, benefit coverage interpretations, and explain policy inclusions & exclusions