Merchant Experience Partner

Melbourne, Victoria💼 Full-time🗓 2026-09-07 → 2026-09-26

Core

Partner with high-value merchants to resolve support issues, drive retention, and ensure success on the DoorDash last-mile logistics platform.

Role type

Senior Account Manager / Customer Success Partner

Builds

Long-term relationships with Enterprise and SMB merchants; supports the DoorDash delivery platform

Domain

Food delivery / Last-mile logistics / SaaS

Deliverable

client delivery

Required skills

Customer success, account management, strategic problem-solving, proactive outreach, cross-functional collaboration, process improvement

Preferred skills

Advisory support, white-glove service mindset, feedback validation

Technologies

Microsoft suite, G-Suite

Responsibilities

Troubleshoot merchant issues via phone and web; serve as primary contact for a portfolio of merchants; perform daily proactive outreach; prioritize and escalate issues; manage conflicting deadlines; validate and track merchant feedback

Seniority

Mid-level, hands-on IC

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About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity