Assistente de Relacionamento Comercial - Mercado Envios
Core
Managing logistics agency portfolios, driving adoption, and ensuring performance in the Mercado Envios delivery network.
Role type
Commercial Relationship Assistant (Logistics)
Builds
Logistics agency partnerships and delivery operations
Domain
E-commerce logistics / Last-mile delivery
Deliverable
client delivery
Required skills
Portfolio management, agency relationship management, performance monitoring, data analysis, Excel/Google Sheets, AI tools for process optimization
Preferred skills
Entrepreneurial mindset, adaptability, team collaboration
Responsibilities
Attending agencies via visits, phone, and WhatsApp to understand needs and expand usage; Managing the agency portfolio, routing issues, and mapping opportunities; Engaging agencies as brand promoters to generate business value; Tracking cancellations, satisfaction, and performance using surveys for retention; Visiting agencies periodically to monitor performance, propose improvements, and seek partners