Solution Technical Marketing Engineer
Core
Advocate solution quality for installed base and new releases, lead field escalations, and drive systemic improvements with product teams.
Role type
Senior IC solution technical marketing engineer
Builds
Solution quality processes and customer experience improvements
Domain
Consumer electronics / software ecosystem
Deliverable
product features
Required skills
Program management, Strategic thinking, Stakeholder influence, Executive presentation, Verbal communication
Preferred skills
Program management experience
Technologies
Telemetry, Sentiment monitoring tools
Responsibilities
Lead field escalation for solution-related issues, Institutionalize solution quality processes across the product lifecycle, Provide quality leadership to partner with product management and TIO teams, Drive systemic improvement to prevent issue reoccurrence, Monitor customer insights and telemetry for proactive quality management
Seniority
Mid-Senior, hands-on IC