Electrical Service Engineer
Core
Regional technical authority resolving complex customer and field escalations for HP Additive Manufacturing solutions through advanced troubleshooting and root cause analysis.
Role type
Senior IC electrical service engineer
Builds
HP Additive Manufacturing solutions and service capabilities
Domain
Industrial manufacturing / Additive manufacturing
Required skills
Advanced troubleshooting, root cause analysis, cross-functional coordination, technical documentation, process improvement, onsite assessment, stakeholder management
Preferred skills
Additive manufacturing experience, industrial environments, ServiceNow, complex industrial environments
Technologies
ServiceNow
Responsibilities
Lead resolution of complex technical escalations; serve as primary escalation focal point; provide mission-critical technical support onsite and remotely; coordinate cross-functional efforts across L1, L2, and L4 teams; consolidate and deploy technical knowledge to the field; lead small technical projects; monitor and analyze service performance metrics.
Seniority
Mid-Senior, hands-on IC