HP Indigo Field Service Tech
Core
Leading technical support for end users and authorized service providers, utilizing proactive monitoring for issue prevention and offering comprehensive software services for post-sales support.
Role type
Senior IC field service technician (hardware/software)
Builds
Post-sales technical support and service delivery for HP Indigo systems
Domain
Industrial printing equipment / electromechanical systems
Required skills
Field Service Management, Preventive Maintenance, Technical Support, Electrical Engineering, Electromechanics, Electronics, Hand Tools, Test Equipment, Operating Systems, Commissioning
Preferred skills
Customer Relationship Management, Process Improvement, Technical Training, Automation, Chemistry, Environment Health And Safety, Key Performance Indicators (KPIs), Safety Standards, Technical Services
Technologies
Standard and specialized systems, designated hardware and software platforms
Responsibilities
Clarify customer requirements and guarantee fulfillment; Address and manage customer-relation issues with promptness; Provide comprehensive software services for post-sales and service delivery; Lead direct post-sales technical support for end users and authorized service providers; Employ proactive monitoring methods to identify opportunities for preventing problems; Maintain departmental documentation on work orders, software, and inventory.
Seniority
Mid-level, independent execution with minimal supervision