HP Indigo Field Service Tech
Core
Leading technical support for end users and authorized service providers, utilizing proactive monitoring for issue prevention and offering comprehensive software services for post-sales support.
Role type
Senior IC field service technician (hardware/software)
Builds
Post-sales technical support and service delivery for HP Indigo systems
Domain
Printing technology / Industrial hardware
Required skills
Field Service Management, Preventive Maintenance, Technical Support, Electrical Engineering, Electromechanics, Electronics, Hand Tools, Test Equipment, Operating Systems, Automation
Preferred skills
Commissioning, Technical Training, Process Improvement, Customer Relationship Management
Technologies
Standard and specialized systems, designated hardware and software platforms
Responsibilities
Lead direct post-sales technical support for end users and authorized service providers; Employ proactive monitoring methods to identify opportunities for preventing problems; Maintain departmental documentation on work orders, software, and inventory; Collaborate with teams to enhance operations and implement process improvements; Address and manage customer-relation issues with promptness; Complete process-oriented assignments with forward planning and minimal supervision.
Seniority
Mid-level, hands-on IC