Technical Solutions Cons I
Core
Resolve technical hardware and software issues for internal and external business users via phone, email, and on-site visits.
Role type
Junior technical support specialist
Builds
Customer support services and knowledge base articles
Domain
IT hardware and software support
Deliverable
client delivery
Required skills
hardware troubleshooting, software troubleshooting, case management tools, customer service, analytical problem solving, verbal communication, written communication
Responsibilities
Resolve incoming technical issues via telephone and e-support, respond to product and repair questions based on customer entitlement, articulate case summaries and resolutions to the Knowledge Management System, represent the company at customer locations and industry conferences, assist customers to prevent problem recurrence, engage team members to meet SLA demands, begin partnering with the Sales Pursuit team
