Field Technical Support
Core
Utilize advanced technical expertise to resolve complex incidents, design specialized support solutions, and cultivate senior-level relationships in assigned accounts.
Role type
Senior Field Technical Support Engineer
Builds
Specialized support solutions for critical technology areas and customer groups
Domain
IT Infrastructure / Field Services
Deliverable
client delivery
Required skills
Incident resolution, cross-technology troubleshooting, solution design, account management, project leadership, technical consultation
Preferred skills
ITIL certification, mechanical/electrical science background, HP product experience
Technologies
Server administration, technical security management, performance management, operating systems, test equipment
Responsibilities
Resolve single and cross-technology incidents independently; design and implement specialized support solutions; cultivate relationships with senior management in assigned accounts; lead moderate to high complexity projects; identify opportunities for service revenue growth; interpret business challenges and recommend best practices
Seniority
Senior, hands-on IC with project leadership