Field Technical support Associate
Core
On-site field technician performing installations, maintenance, repairs, and troubleshooting of customer IT equipment and infrastructure.
Role type
Field Technical Support Associate
Builds
Customer IT infrastructure (servers, storage, networking) and standardizes service delivery
Domain
IT Infrastructure / Field Services
Deliverable
physical/clinical work
Required skills
Installations, Maintenance, Repairs, Troubleshooting, IT Infrastructure Analysis, Documentation, Site Support
Preferred skills
Automation, Commissioning, Electrical Engineering, Electromechanics, Electronics, Preventive Maintenance, Test Equipment
Technologies
Enterprise systems, servers, storage, networking, Operating Systems, Hand Tools, Test Equipment
Responsibilities
Conduct installations, reinstallations, maintenance, and repairs on customer equipment; Analyze, troubleshoot, and resolve issues within IT infrastructure; Maintain departmental documentation on work orders, software, and inventory; Provide site support for customer break-fix activity.
Seniority
Entry-level, routine assignments with minimal judgment