PageWide Industrial Customer Program Manager (CPM)
Core
Serve as the primary Customer Assurance focal point for key customers to drive technical program execution, resolve escalations, and lead customer experience improvements in complex industrial printing environments.
Role type
Senior Customer Program Manager (Industrial Printing)
Builds
Optimized uptime, productivity, and cost performance for industrial digital printing presses and workflows.
Domain
Industrial digital printing, manufacturing systems, complex technical program management
Deliverable
client delivery
Required skills
Technical program management, escalation leadership, cross-functional coordination, root cause analysis, action plan development, stakeholder management, risk communication, optimization planning, FAT/installation readiness support
Preferred skills
HP PageWide Industrial presses expertise, workflow systems knowledge, finishing integration experience, service engineering environment familiarity
Technologies
HP PageWide Industrial presses, workflow systems, finishing integration tools
Responsibilities
Lead structured recovery efforts for underperforming sites including root cause identification and action plan development; Coordinate technical task forces to address performance, quality, or cost challenges; Translate customer needs into actionable engineering or service requirements; Support Factory Acceptance Testing (FAT), Installation readiness, and system validation; Maintain direct engagement with customer operations teams and leadership during instability or upgrades; Drive clarity on ownership for integrated solutions between HP and partners.
Seniority
Senior, hands-on IC with strategic account leadership
