3LS Technical Engineer - Video Conferencing
Core
Primary interface for managing and driving complex customer video conferencing issues to resolution, acting as the highest level of technical expertise before development engagement.
Role type
Senior IC technical engineer (video conferencing)
Builds
Software fixes and features for Poly Video Conferencing Endpoint products
Domain
Video conferencing, VoIP, network administration
Deliverable
client delivery
Required skills
troubleshooting, network packet capture analysis, network administration, Microsoft product administration (Azure AD, Intune, Teams), Android/Linux OS administration, testing tools usage, technical writing
Preferred skills
Poly Video products expertise, MTRoA products expertise, Teams administration, SIP RFCs, SIP call flow
Technologies
Poly G7500, X30/X50, Poly cameras, Microsoft Teams, Azure AD, Intune, Android, Linux, USB, HTTP, HTTPS, DNS, TCP, RTP, SIP
Responsibilities
Analyze, reproduce, and resolve challenging customer issues; assist Product Management in planning software fixes and features; advocate for customers regarding field issues; deliver software fixes; author and maintain support documentation.
Seniority
Senior, hands-on IC