Managed Services Delivery Enablement Program Manager
Core
Supervising Managed Service Delivery enablement projects of substantial size and complexity across multiple regions to deploy Customer Delivery Manager (CDM) practices and improve efficiency for 600+ CDMs.
Role type
Senior Program Manager (Managed Services Delivery Enablement)
Builds
New or improved processes, tools, and people capabilities for Managed Services delivery
Domain
IT Services Operations / Managed Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Project Management, Process Improvement, Change Management, Agile Methodology, Client Services, Knowledge Management, Automation Strategy, Cross-functional Leadership, Performance Measurement, Strategic Planning
Preferred skills
ITIL, PMP, SAFe Scrum Master, Six Sigma, AI Operations Knowledge
Technologies
IT tool development lifecycle, AI tools
Responsibilities
Own CDM Playbook documentation defining process, people, and tools; Engage key functions (Sales, Finance, Transition) to define RACIs and resolve operational gaps; Generate knowledge and communication content for CDMs; Apply Continuous Improvement techniques to drive profitability and efficiency; Identify and lead automation projects to digitalize CDM activities; Manage relationships with senior CDM Management and executive stakeholders; Set, measure, and report on key performance indicators against program objectives.
Seniority
Senior, hands-on IC with strategic oversight
