Program Manager, Product Services
Core
Accountable for the strategy, launch, lifecycle management, and operational performance of HP Indigo service offerings across North and South America.
Role type
Senior Program Manager, Product Services
Builds
HP Indigo service offerings and solutions for customers in the Americas
Domain
Printing equipment services and hardware/software product support
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Services Product Management, Lifecycle & Portfolio Management, P&L Management, Cross-functional team leadership, Global operations experience, Customer escalation management, Process improvement, Budget planning, KPI definition
Preferred skills
Project Management Professional (PMP), Agile or Lean/Six Sigma certifications, Prior experience within HP or large matrixed organizations
Technologies
Microsoft Project, Monday.com, CRM systems
Responsibilities
Own the end-to-end lifecycle of assigned service offerings from launch to sunset, Lead the delivery of large, complex service programs and customer deployments, Serve as a senior representative for strategic customers and lead escalations, Collaborate with finance to manage P&L performance for assigned service lines, Lead cross-functional, geographically distributed teams, Define and track service value propositions and success metrics
Seniority
Senior, hands-on IC with strategic scope