Field Technical Support Representative
Core
Provides on-site installation, break-fix support, and software services for large enterprise and complex accounts, utilizing proactive monitoring to prevent issues.
Role type
Senior Field Technical Support Representative
Builds
On-site technical solutions and service delivery for enterprise clients
Domain
IT Hardware & Field Services
Deliverable
physical/clinical work
Required skills
Field Service Management, Preventive Maintenance, Technical Support, Operating Systems, Test Equipment, Hand Tools, Electrical Engineering, Electromechanics, Electronics, Automation, Commissioning, Process Improvement, Key Performance Indicators (KPIs), Safety Standards, Technical Training, Technical Services, Customer Support, Customer Relationship Management, Environment Health And Safety
Preferred skills
Chemistry
Technologies
Test Equipment, Operating Systems
Responsibilities
Provide site support for customer break-fix activities and lead onsite escalation support. Utilize proactive monitoring techniques to identify opportunities for preventing problems. Coordinate departmental work and mentor the team. Resolve complex issues and recommend improvements through creative approaches. Apply extensive knowledge to address specific requirements of large enterprise or corporate accounts.
Seniority
Senior, hands-on IC with mentorship responsibilities