Customer Experience & Development Lead B2B
Core
Lead the development of a new B2B customer experience and development group for ~50,000 corporate customers, focusing on understanding needs and creating proactive, data-driven initiatives.
Role type
Senior Customer Experience & Development Lead (B2B)
Builds
Customer journey maps, segment plans, and scalable engagement models for corporate clients.
Domain
Energy distribution (electricity grid) + B2B customer experience
Deliverable
product features
Required skills
Customer experience strategy, market analysis, data-driven decision making, change management, leadership, cross-functional collaboration, AI/digital solutions exploration
Preferred skills
Experience with electrification trends, technical curiosity, building new teams from scratch
Responsibilities
Identify new customer needs and market trends, translate insights into concrete initiatives, develop customer journeys and segment plans, drive development initiatives across the organization, explore data and AI applications for customer value
Seniority
Senior, hands-on IC with leadership responsibilities