Senior Technical Support Engineer - Cybersecurity SaaS
Core
Senior Technical Support Engineer solving complex backend/frontend issues for enterprise customers using software development skills to improve product reliability.
Role type
Senior Technical Support Engineer (Software Engineering background)
Builds
Production ML models | product features
Domain
Cybersecurity SaaS, AI/ML, Bot mitigation, Fraud prevention
Deliverable
production ML models | product features
Required skills
Python, JavaScript, HTML, CSS, Distributed systems, Web security, Large-scale application debugging, Root cause analysis, Prototyping, Automation scripting
Preferred skills
Grafana, SQL, ClickHouse, Redash, Enterprise client support
Technologies
Python, JavaScript, HTML, CSS, Grafana, SQL, ClickHouse, Redash
Responsibilities
Troubleshoot complex backend and frontend issues for enterprise customers, Work with Engineering and Security teams to find root causes, Help improve the product by debugging and building automation tools, Mentor other support engineers, Build strong customer relationships
Seniority
Senior, hands-on IC
