Digitalization Lead
Core
Lead digitalization strategy and delivery for Service Operations across Ghent and EU, transforming internal workflows and dealer interactions to create measurable business value.
Role type
Senior strategy & delivery lead (digitalization)
Builds
Scalable digital solutions, automation processes, and data-driven insights for service operations
Domain
Industrial services, logistics, and digital transformation
Deliverable
product features
Required skills
Strategic roadmap planning, cross-functional leadership, stakeholder management, process design, RPA, AI/ML, Python, data governance, change management
Preferred skills
Cloud technology, agentic automation, Power BI, Databricks, Power Platform
Technologies
Python, Power BI, Databricks, Power Platform, RPA, AI, machine learning
Responsibilities
Own and lead the digitalization roadmap for Service Operations Ghent & EU; Provide direction and thought leadership on digitalization; Turn business needs into scalable digital opportunities; Lead and facilitate digitalization networks and communities of practice; Build strong cross-functional partnerships; Build and govern a structured digitalization portfolio; Explore and apply emerging digital capabilities; Drive process standardization and automation; Enable access to the right data; Lead change and adoption; Communicate roadmap priorities to executives.
Seniority
Senior, hands-on IC with strategic scope
