Senior Business Process Consultant - ServiceNow & Agentic AI (m/w/d/x)
Core
Design digital transformation for clients and optimize enterprise-wide business processes using the ServiceNow platform, bridging business units and technology.
Role type
Senior Business Process Consultant (ServiceNow & Agentic AI)
Builds
End-to-End business process models and innovative Agentic AI use cases for service excellence
Domain
IT Service Management / Digital Transformation
Deliverable
production ML models
Required skills
ServiceNow platform expertise, Business process modeling, Requirements engineering, Agile methodologies (Scrum, SAFe), Stakeholder management, Agentic AI concepts
Preferred skills
ServiceNow certifications (CSA, CIS), ITIL v4, Scrum Master/SAFe Agilist, Change management
Technologies
ServiceNow, Agentic AI, Generative AI
Responsibilities
Analyze and model End-to-End business processes, Conduct requirements engineering workshops, Identify and conceptualize Agentic AI use cases, Facilitate stakeholder workshops and moderate client interests, Collaborate in agile project teams
Seniority
Senior, hands-on IC
