Software Automation & Platform Engineer
Core
Design, build, and advance automation capabilities to strengthen complex enterprise technology operations and transform manual processes into efficient workflows.
Role type
Senior IC software automation & platform engineer
Builds
ServiceNow workflows, REST API integrations, GitLab CI/CD pipelines, and infrastructure-as-code solutions
Domain
Federal Health IT / Enterprise Service Management
Required skills
ServiceNow Flow Designer, ServiceNow Integration Hub, GitLab CI/CD, Infrastructure as Code, REST API development, Automated testing, Security practices, Controlled release management
Preferred skills
ServiceNow Certified Application Developer (CAD), Microsoft Power Platform, AI-assisted workflows (LLM/RAG), Federal technology automation experience
Technologies
ServiceNow, GitLab, REST APIs, Flow Designer, Integration Hub, Power Platform
Responsibilities
Evaluate automation opportunities using service data and operational trends; Build and test ServiceNow workflows including request catalogs and self-service forms; Develop and maintain REST API integrations connecting ServiceNow with enterprise systems; Engineer and optimize GitLab CI/CD pipelines and infrastructure-as-code solutions; Integrate AI-assistant capabilities with ServiceNow case creation; Validate automation changes and diagnose technical issues; Execute controlled releases and support troubleshooting or rollback.
