CRM Project Manager
Core
Lead CRM delivery across business and technology workstreams, translating process needs into prioritised implementation scope and ensuring releases improve user adoption and reliable customer information.
Role type
Senior CRM Project Manager
Builds
CRM platform supporting sales, customer service, and digital journeys
Domain
Technology delivery / Customer Relationship Management
Deliverable
production ML models | product features
Required skills
CRM project management, stakeholder facilitation, integration understanding, data migration, agile delivery, vendor management, risk management, business communication
Preferred skills
Microsoft Dynamics 365 or Salesforce, sales/service process design, GDPR and data governance
Technologies
Microsoft Dynamics 365, Salesforce
Responsibilities
Lead CRM delivery across business and technology workstreams; Translate process needs into prioritised implementation scope; Coordinate configuration, integration, data and testing activities; Manage releases, adoption, risks and supplier commitments; Establish data ownership and operational support readiness; Report progress through outcomes rather than feature counts
Seniority
Senior, hands-on IC
