Head of Digital Sales & Experience
Core
Lead the commercial and customer-centric transformation of OKQ8's digital business, driving growth and optimizing the customer journey across digital channels.
Role type
Head of Digital Sales & Experience (Strategic Leader & Hands-on IC)
Builds
Digital sales channels, customer experience platforms, and growth initiatives for OKQ8's retail and mobility business.
Domain
Retail / Mobility / Digital Commerce
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic leadership, digital sales management, customer experience (CX) strategy, performance marketing, conversion rate optimization, data-driven decision making, cross-functional collaboration, change management, team leadership.
Preferred skills
E-commerce experience, CRM/loyalty program management, UX/service design, retail/mobility commercial development, NPS/CSAT measurement.
Responsibilities
Drive and develop OKQ8's digital sales and customer acquisition; own and evolve Customer Experience Management; ensure digital platforms create business value; lead the Digital Sales & Experience team; build data-driven workflows; drive cross-functional initiatives with business, marketing, CRM, tech, and customer service.
Seniority
Senior, strategic leadership with operational execution