Manager, Customer Success
Core
Regional Customer Success Manager ensuring priority customers achieve desired outcomes and maximize value of Mastercard Network Products through proactive engagement and personalized service.
Role type
Senior IC Customer Success Manager (B2B Payments)
Builds
Customer partnerships, value realization strategies, and qualified sales leads for Mastercard Services.
Domain
Financial Services / Digital Payments / Cybersecurity
Required skills
Strategic account management, business growth strategy, technical program readiness, data analytics, complex solution translation, stakeholder collaboration, market analysis, product feedback synthesis, financial viability evaluation, innovative problem solving.
Preferred skills
Knowledge of payments technology or cybersecurity (threat intelligence/risk management), experience with fraud and risk management tools.
Technologies
Data analytics tools, business intelligence platforms, network product management systems.
Responsibilities
Cultivate strong customer partnerships and manage customer health/value realization; Identify optimization opportunities to drive customer value and strategic goals; Articulate KPIs related to cost, performance, and optimization; Leverage offerings to achieve customer goals and realize value propositions; Identify opportunities for additional products to enhance value potential; Develop training materials, thought leadership, and customer-facing playbooks; Translate complex technical capabilities into effective customer-centric solutions; Gather and report customer feedback on product gaps to refine value propositions.
Seniority
Manager, hands-on IC with strategic leadership
