Technical Support Engineer (PAM)
Core
Keep the Saviynt PAM platform reliable, performant, and debuggable by owning underlying infrastructure and driving structured incident response for privileged sessions and access requests.
Role type
Infrastructure-focused Technical Support Engineer (PAM)
Builds
Saviynt's AI-powered identity platform for Fortune 500 companies and government institutions
Domain
Identity Security / Privileged Access Management (PAM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
AWS, Kubernetes, Linux, Windows, session management, vault configuration, JIT access, incident response, observability, troubleshooting, documentation
Preferred skills
PAM policy administration, product development feedback, diagnostic tool building
Technologies
AWS, Kubernetes, Windows, Linux, databases, networking
Responsibilities
Investigate and resolve customer-reported technical issues for platform installation, operation, and maintenance; Collaborate with field engineers to isolate and fix product-related problems; Document and report recurring or critical issues to Engineering and R&D teams; Develop and maintain technical documentation including troubleshooting guides; Build and utilize diagnostic tools to proactively identify potential product difficulties; Engage directly with customers and internal teams to ensure timely resolution of technical inquiries.
Seniority
Mid-level, hands-on IC