Regional Onboard Sales & Services Manager
Core
Lead the regional Onboard Sales & Services business for Stena Line, driving revenue growth, profitability, and customer experience across retail, food & beverage, and service concepts on vessels.
Role type
Senior regional sales and operations manager (hospitality/travel)
Builds
Onboard retail, food & beverage, and service concepts for passengers
Domain
Maritime travel / Hospitality
Deliverable
product features
Required skills
P&L management, revenue growth strategy, team leadership, operational excellence, budgeting, KPI monitoring, stakeholder alignment, commercial transformation, talent development
Preferred skills
Experience in complex operational environments, data-driven decision making, concept development
Technologies
None stated
Responsibilities
Set and deliver budgets and commercial targets; Drive revenue growth (revenue per passenger, conversion, basket value, yield); Monitor KPIs and take corrective actions; Lead and develop the regional OSS management team; Optimize staffing and resource allocation; Ensure cost control and compliance with safety policies
Seniority
Senior, hands-on IC with management team