Ausbildung zum Kaufmann im Dialogmarketing (m/w/d) in Ratingen (2027)
Hybrid
Core
Customer service and acquisition specialist for a telecommunications company, handling inquiries via phone, chat, and social media.
Role type
Junior customer service representative (apprentice)
Builds
Customer service interactions and new customer acquisition for Vodafone
Domain
Telecommunications
Required skills
Communication, presentation skills, customer relationship management, scheduling/shift planning
Preferred skills
German (C1 level), English, Mathematics
Technologies
Social media platforms, chat systems, presentation software
Responsibilities
Handle customer inquiries via phone, chat, and social media; acquire new customers; create and present presentations; plan staff schedules
Seniority
Apprentice (3-year program starting 2027)