Svensk kundtjänstmedarbetare inom iGaming – Flytta till Malta
Core
Frontline customer support specialist handling live chat and email for iGaming players, resolving game rules, bonuses, payouts, and account issues.
Role type
Customer Support Agent (iGaming)
Builds
Real-time support interactions for active players
Domain
iGaming / Online Gaming
Deliverable
client delivery
Required skills
Live chat support, Email support, Ticket system navigation, Multitasking, De-escalation, CRM dashboard usage, Account verification, Payout query resolution
Preferred skills
VIP management knowledge, Fraud analysis basics, Team leadership potential, Marketing support
Technologies
CRM dashboards, Chat interfaces, Ticketing systems
Responsibilities
Assist players in real-time with game rules and bonus activations, De-escalate tricky situations and troubleshoot tech glitches, Collaborate with VIP managers, Payments, and Risk teams, Handle account verification and payout queries
Seniority
Early-career, hands-on IC