Job
Core
Monitor payment provider communication channels, investigate transaction discrepancies, and manage payment gateway configurations to ensure operational continuity.
Role type
Payment Operations Specialist (PSP Monitoring)
Builds
Payment transaction flows and gateway availability for a multi-asset broker
Domain
FinTech / Forex / Payment Operations
Deliverable
client delivery
Required skills
Payment gateway operations, PSP performance metrics analysis, transaction discrepancy investigation, account balance monitoring, stakeholder coordination
Preferred skills
Critical thinking, problem-solving, self-starter mindset, ability to work independently
Technologies
Payment gateways, PSP platforms
Responsibilities
Monitor communication channels with payment providers, investigate and resolve complex transaction enquiries, track PSP performance metrics and maintenance schedules, enable/disable payment gateways during shifts, coordinate balance replenishment with internal stakeholders
Seniority
Mid-level, operational IC