Manager, Customer Assurance Program
Core
Increase customer satisfaction by resolving critical technical support issues and driving best-practice adoption to prevent recurrence.
Role type
Manager, Customer Assurance Program
Builds
Improved customer satisfaction and reduced repeat technical issues
Domain
IT Infrastructure / Network Management
Deliverable
client delivery
Required skills
Technical support resolution, team leadership, objective setting, performance evaluation, conflict management, cross-functional collaboration, business planning
Preferred skills
Global initiative participation, complex issue resolution
Responsibilities
Manage medium-sized local teams, set objectives and evaluate results, develop team skills, anticipate and manage conflict, contribute to global initiatives, formulate business plans
Seniority
Manager, people-leader