Inbound Customer Service Representative
Core
First point of contact for consumers, responding to enquiries via phone and email to deliver personalized, high-quality experiences from first contact through to resolution.
Role type
Inbound Customer Service Representative
Builds
Customer support interactions for global FMCG clients
Domain
Customer Experience / FMCG
Deliverable
client delivery
Required skills
Phone and email communication, customer service, data entry, time management, computer literacy
Responsibilities
Respond to consumer enquiries via phone and email, resolve customer queries within a timely manner, perform data entry for database maintenance, advocate for consumers to deliver great outcomes
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